Return policy and guarantee

We're so convinced you'll absolutely love our easy-to-use products, that we're willing to offer a 30-day money-back guarantee on all of our products.

Before You Return a Product…

If you are having issues with a product, there may be other options before you return it:

  • Find online help from the BrillKids Support website
  • Post a question in the BrillKids Discussion Groups
  • Call (+1 707) 336 2022 for in-person technical product support, or write to us for help with downloading and installing software


Eligibility for Return and Exchange

We at BrillKids want you to be satisfied with your purchase.

We accept returns and exchanges of eligible items that meet the return criteria below:

BrillKids Store Mistakes

We work hard to ensure that we always get your order right the first time, but we realize that sometimes we do make mistakes. If we've made a mistake or your item was damaged during shipping, please call us as soon as possible at (+1 707) 336 2022 so that we can work with you to resolve the issue quickly. Your satisfaction is our priority!

BrillKids Online Store Purchases

This return policy ONLY COVERS ITEMS PURCHASED FROM OUR ONLINE STORE. This policy does not cover items purchased from our local distributors worldwide. If you would like to return your product purchased from a distributor, kindly contact them directly.

Downloadable Software

Returns for downloadable software products will be honored for thirty (30) days from the date of purchase. If you are unable to install and activate the software, a refund may be given. BrillKids reserves the right to correct the problem through customer service channels before a download product is refunded.

Shipped items (Box sets, Books, Binders, Flap and Flash Cards, etc.) Returns and exchanges of shipped products will be honored for thirty (30) days from the date of purchase, provided the item has not been opened or altered from its original state and does not show wear or damage. Shipping costs will not be refunded.

Redemption of Partner Discount Coupons

ALL REDEMPTIONS ARE FINAL. In the case of a problem with your discount code (code is invalid), you must notify us by sending an email to support@brillkids.com. In this case, the coupon may be exchanged for a different one or, if that coupon is no longer available, we will issue a refund of your loyalty points.

Product Defects

Defective products will be replaced with the original product purchased. For products that cannot be replaced, a full refund will be provided. Shipping costs will not be refunded.

The Return Process

Eligible returns and exchanges MUST be accompanied by the original receipt or gift receipt, the original documentation, instruction manuals, registration, parts and components (including books, software CDs, and other teaching tools) and the original packaging.

Returned products must be undamaged (no missing books, no torn pages.)

Confirm that your order was placed within the last thirty (30) days.

Failure to include such items may prevent or delay your refund or exchange or result in additional fees.

When you make an eligible return, we will credit the full amount, less the original shipping and handling charges, to the original method of payment. BrillKids reserves the right to deny any return or exchange for any reason.

Returning a downloadable product

Confirm that your order was placed within the last thirty (30) days.

Uninstall the software from your computer.

> In Windows 7 and in Vista: In Control Panel, go to Programs and Features, and then click Uninstall a program.

> In Windows XP SP3: In Control Panel, go to Add/Remove Programs, and then click Uninstall a program.

Click here to request a return (Step 5). You will be asked to confirm that you have uninstalled and have not made any copies of the software. After receiving your request, the product key will be blocked and you will not be able to install or use the software in the future. BrillKids will issue a credit to the same credit card or PayPal account you used to purchase.

Returning a physical product

Confirm that your order was received within the last thirty (30) days.

Once your return has been verified eligible after having requested for a refund through our form (Step 5), a customer service agent will notify you of the steps you need to take to ship back the product.

We will examine the items when received and, if they are eligible for return or exchange under our Return Policy, BrillKids will arrange for an exchange or issue a credit to the same credit card you used to purchase the item.

Request for a refund

To request a refund, fill in the form below with your purchase details:

Please include your order number (sent to you via email after completing your order) and optionally tell us why you're requesting a refund - we take customer feedback very seriously and use it to constantly improve our products.

    

    

All fields are required. Please note that your IP address will be recorded for security reasons.



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