International
Hi Member!
Account Info Forum Profile My Files Newsletters Software SystemsAccount
Logout
Need Help?

BRILLKIDS SATISFACTION GUARANTEE

AND RETURN POLICY

We're so convinced you'll absolutely love our easy-to-use software, that we're willing to offer a 30 day, risk-free money-back guarantee on all of our products.

If at any time within 30 days of purchasing our BrillKids Learning System, you would like to return your product due to reasons which do not conflict with our return policy below, then simply let us know and we'll give you your money back.

It's that simple.

You are NOT entitled to a refund, if you:

	Simply change your mind or no longer want the goods;
	Knew about the particular fault prior to purchase; and/or
	Were responsible for causing the fault or damage to the product.

BEFORE YOU RETURN YOUR PRODUCT...

If you're having difficulty installing any of our products, then let us know, and we'll be more than happy to help you.

If you're having problems using or configuring our software, take advantage of our technical support. Our professional and trained support staff have a great deal of knowledge and are happy to help out when you need it.

TERMS AND CONDITIONS

BrillKids will exchange or refund a product if it is returned to us in its original condition, undamaged and unopened. The customer will pay for the shipping cost.

Defective products will be replaced with the original product purchased. For products that cannot be replaced, a full refund will be provided. BrillKids will pay for the shipping cost.

If you are unable to install and activate the software, a refund may be given. BrillKids reserves the right to correct the problem through our Customer Ticketing Service before a download product is refunded.

All return requests must be sent within 30 days of delivery for offline products (ex. backup CDs) and 30 days of purchase for downloadable products (ex. Learning Systems).

If you would like to return your product under our RESULTS - GUARANTEED clause for Little Reader or Little Math, we will require you to send us certain data files as proof that you have followed the curriculum for the full 12 months.

If you would still like us to refund your purchase amount, we will require confirmation that you have deactivated all activated copies of your licensed software (internet connection required) prior to issuing your refund.

Click here to learn how to deactivate your Little Reader.
(Select the entry: How to Deactivate your Little Reader.)

REQUEST FOR A REFUND

To request a refund, simply fill in the form below with your purchase details within thirty (30) days of your purchase.

Please include your order number (sent to you via email after ordering) and optionally tell us why you're requesting a refund - we take customer feedback very seriously and use it to constantly improve our products.

* Your Name:
* Email address:
* Item Name
* Order No.:
* Reason for Refund:
	* All fields are required Please note that your IP address will be recorded for security reasons.

Subscribe to our FREE BrillKids Newsletters!

Get the latest information on early education as well as the latest news from BrillKids - right in your inbox!

What is Baby Education?

Join the community

Registration is free and simple. Join over 20,000 parents worldwide who think just like you!
Be part of the BrillKids family!

Meet parents like you

| | | | | |